Return & Refund Policy – HammarGift
At HammarGift.com (An Initiative by ICARD XPRESS), we strive to deliver high-quality customized gifts, photo frames, lanyards, and custom ID cards with 100% customer satisfaction.
- Order Processing & Verification via WhatsApp
To ensure complete accuracy and prevent any confusion:
- Custom Gift Orders (Photo Frames, Personalized Gifts): Before final packing and dispatch, our team will share a clear Photo and Video of the finished product with you on WhatsApp.
- Order Approval: Once you review and approve the photo/video, the product will be packed and handed over to our delivery team.
- No Changes After Approval: Once the product is packed and dispatched after your approval, no further design changes, replacements, or cancellations will be allowed.
- Advance Payment Policy
- All customized and personalized orders require 100% advance payment or order confirmation as per agreed terms before dispatch. Since products are uniquely made with your photos/data, work begins after payment confirmation.
- Return, Refund & Transit Damage Policy
- No Returns for Correct Orders: If the product delivered matches the photo/video approved by you on WhatsApp and is in perfect condition, no return, exchange, or refund request will be accepted.
- Damage During Transit: In the rare event that your product gets damaged or broken while on its way to you, we take full responsibility. We will provide a FREE Replacement or Process a Refund after verifying the damage (unboxing video or photo required within 24 hours of delivery).
- Service Area & Delivery Operations
- Customized Gifts & Photo Frames: Currently, our local direct delivery service for gift items is specifically focused on Supaul District.
- ID Cards, Lanyards & Bulk Printing: We deliver across ALL OVER BIHAR. For ID cards and corporate printing orders, detailed requirements and pricing will be handled via Telephonic Consultation & WhatsApp discussion.